We currently ship to all countries within the European Union, with plans to expand soon. Stay tuned!

Standard Delivery: 3-6 business days
Express Delivery (when available): 1-3 business days

Delivery times may vary slightly depending on your location.

Free Delivery is available for all orders with an active subscription plan.

Standard rates apply to orders without a plan. Shipping fees will be calculated at checkout.

We partner with reliable couriers across Europe to ensure safe and trackable delivery. You will receive a tracking number via email once your order ships.

We offer a 14-day return policy for unused products in their original packaging.

If there’s a problem with your order, contact our support team and we’ll make it right.

Pawmatix® is a complete smart ecosystem designed for modern dog parents.

It brings together expert-led training, real-time AI-powered health tracking, personalized BARF nutrition, and access to professional pet care services - all within one connected platform.

The ecosystem includes the NOVA 1.1™ Smart Collar, the Pawmatix® Mobile App, Hera™ BARF dog food, and the Care+™ Wellness Card, working together to support your dog’s physical and emotional health at every stage of life.

The NOVA 1.1™ Smart Collar collects real-time health data from your dog - heart rate, stress, activity, sleep, GPS, and temperature.

This data powers the Pawmatix® Mobile App, which adjusts your dog’s training program, monitors progress, and offers wellness alerts.

Hera™ BARF meals are tracked through the app to show how nutrition affects energy, weight, and digestion. When action is needed, like a vet visit, the Care+™ Wellness Card helps you find trusted local providers and book directly.

Each part of the system enhances the other, creating a loop of insight and care for your dog.

No, each product can work independently.

However, the magic happens when you combine them.

For example, the collar tracks health, the app interprets it, Hera™ nourishes based on your dog’s actual needs, and Care+™ helps you act.

It’s like building a complete, personalized wellness team for your pup.

NOVA 1.1™ is an AI-powered smart collar designed to monitor your dog’s health, activity, sleep, stress, and real-time location. It works seamlessly with the Pawmatix® App to give you full insights and care tools for your dog.

The box includes the NOVA 1.1™ device, charging cable, quick-start guide, and a strap. The collar is designed to be lightweight, durable, and waterproof.

It’s designed for all breeds and sizes. Just ensure your dog is over 4kg (9lbs) for optimal comfort and data accuracy.

All tracked data is visualized inside the Pawmatix App.

• Real-Time GPS Location
• Steps, Distance, & Speed
• Active & Sedentary Time
• Calories Burned & BMR
• Sleep Cycles & Quality
• Stress Levels & Recovery
• Temperature (ambient & body proximity)

NOVA 1.1™ uses multiple satellite systems (GPS, GLONASS, Galileo) to ensure reliable, real-time tracking with high accuracy in both urban and rural environments.

Yes. While GPS may be less precise indoors, activity tracking and other sensors continue to function seamlessly.

Yes. Using AI behavior analysis, the collar estimates stress and overload levels based on activity patterns, restlessness, and recovery trends.

Yes. NOVA 1.1™ can notify you if your dog’s health metrics fall outside normal ranges or if unusual behavior is detected (e.g., elevated stress, lack of activity, or no movement).

Typical battery life ranges from 3 to 5 days, depending on usage and GPS frequency.

Via the included USB-C magnetic charger. Charging takes about 1.5 hours from 0 to 100%.

Yes. The Pawmatix® App is essential to access tracking data, set goals, see trends, and customize settings.

The app is available on iOS (13.0+) and Android (8.0+).

Yes. To unlock all the features of the NOVA 1.1™ Smart Collar, you’ll need an active subscription. There are three options:

1. Basic Monthly Plan:
   Pay monthly with full access to the app - including training programs, activity insights, food planner, smart journal, and basic device tracking.
   
2. Basic Annual Plan:
   Same features as the monthly plan, but with 30% savings when paid annually. Includes discounts on Pawmatix® products and free shipping.
   
3. Premium Annual Plan with Care+™:
   Includes everything from the Basic Plan plus:

• AI-powered health tracking and alerts
• Stress and recovery monitoring
• Access to the Care+™ Wellness Network (120+ verified providers)
• 3+ free vet visits per year and up to €600 in savings

You’ll still have limited access to basic features like step tracking and GPS, but advanced health insights and Care+ features will be disabled.

Yes. NOVA 1.1™ is IP67-rated: Water-resistant for splashes, rain, and submersion up to 1m for 30 minutes.

It’s built from impact-resistant polycarbonate and soft-touch silicone designed for daily wear, rough play, and outdoor activity.

Activate the SOS Mode in the app to get real-time tracking updates every few seconds until your dog is found.

Yes. The collar is lightweight, breathable, and safe for 24/7 use.

It works across the EU and in most countries with GPS and internet coverage. Check with support if you’re unsure.

NOVA 1.1™ uses embedded connectivity via the Pawmatix system. No SIM card is needed. Connectivity is managed via your app subscription.

These are AI-calculated metrics showing how much energy your dog expends and how quickly they recover - helping prevent overexertion and injury.

Yes. The more your dog uses it, the smarter it gets. Data is personalized based on breed, age, weight, and evolving activity trends.

The app is the heart of the ecosystem. It offers 5,000+ video training lessons, an AI-based smart journal, activity tracking, a diet planner, and wellness insights tailored to your dog.

When connected to the NOVA 1.1™ Smart Collar, it adapts in real-time to your dog’s behavior, mood, and health.

The Pawmatix® App is your dog’s smart wellness assistant - combining training, nutrition, activity tracking, and health monitoring in one easy-to-use mobile experience.

Whether you’re raising a new puppy or optimizing care for your senior dog, the app gives you all the tools you need in your pocket.

Here’s what’s inside the app:

✅ Personalized Training Library

Thousands of on-demand video lessons built by top trainers. From the basics (sit, stay, recall) to behavioral issues (barking, anxiety, leash pulling) - all personalized to your dog’s age, breed, and progress.

✅ Smart Journal & Activity Tracker

Every step, nap, or zoomie moment gets tracked. See your dog’s active minutes, rest patterns, calorie burn, and more - all automatically logged from the NOVA 1.1™ Smart Collar.

✅  AI-Powered Health Insights

The app analyzes heart rate, stress, sleep quality, and activity to detect patterns and give you early health warnings. Vet-ready reports are generated with just a tap.

✅ Hera™ BARF Meal Planning

Easily manage raw food feeding with smart suggestions based on your dog’s size, lifestyle, and data from the collar. No more guessing portions or schedules.

✅ Care+™ Wellness Dashboard (Premium Plan only)

Instantly access 120+ verified service providers - including vets, groomers, and behaviorists. Plus, enjoy up to €600 in savings, 3+ free annual vet visits, and support right when you need it.

Basic Plans (Monthly & Annual):

Includes full access to training library, smart journal and Hera™ meal planning.

Premium Plan (Care+™):

Unlocks advanced health tracking, early health alerts, service access, and up to €600 in yearly value from wellness perks.

The Basic Annual Plan gives you full app access: training, smart journal, activity insights amd Hera™ food planner.

The Premium Plan includes everything in the Basic Plan, plus Care+™ - our advanced health and wellness service. With Care+™, you unlock premium features like AI-powered health insights, early health warnings, and access to over 120 verified pet care partners. It also includes 3+ free vet visits per year and up to €600 in annual savings on pet services.

You can use many features of the app without the NOVA 1.1™ collar, like training and food planning.

But when paired with the collar, the app unlocks real-time health data, AI insights, and a much deeper understanding of your dog’s wellness.

It’s for dogs of all ages and breeds - from puppy training to senior health tracking. The app evolves with your dog, offering custom insights and tools as they grow.

Care+™ is the premium upgrade inside the Pawmatix® App - designed to give you total control over your dog’s health and care.

It unlocks exclusive features that go beyond training and tracking - turning your phone into a real-time health dashboard, wellness manager, and direct access point to over 120 verified pet professionals.

🧠 Advanced AI Health Monitoring

Get real-time insights into your dog’s heart rate, stress levels, sleep, recovery, and more - powered by data from the NOVA 1.1™ Smart Collar. Perfect for early detection and preventative care.

🩺 Vet-Ready Reports & Early Health Alerts

You’ll receive auto-generated health summaries you can show any vet - plus alerts when something’s off (like irregular stress patterns or poor recovery rates).

💳  3+ Free Vet Visits Every Year

Save hundreds with free vet appointments from participating Care+ partners across the country.

📍 Access to 120+ Pet Care Providers

From trusted veterinarians and trainers to groomers and dog walkers - Care+ gives you a curated list of verified professionals, right inside the app.

💶 Up to €600 in Annual Savings

Exclusive discounts on health services, products, and care from our premium partners - all included in your Care+ membership.

Care+ is only available through the Pawmatix® Mobile App as part of the Premium Plan. You can unlock it by:

• Choosing the Annual Subscription plan for the NOVA 1.1™ collar
  
• Or upgrading manually inside the app (if you’re already a user)

If you want smart training and meal planning, the Basic Plan is enough.

But if you want to go deeper into preventative care, real-time health data, and save money on services, Care+ is your next step.

It’s the only plan that brings everything together = collar data, professional services, wellness tracking, and exclusive perks.

BARF stands for Biologically Appropriate Raw Food - a feeding method based on what dogs are naturally built to eat: raw meat, bones, organs, and just the right amount of veggies and fruits.

While the name may sound intense, BARF is one of the most natural, nutrient-dense ways to feed your dog. It skips all the overly processed junk found in many commercial kibbles - no fillers, artificial preservatives, grains, or questionable ingredients. Just real, raw food designed for real, raw results.

Hera™ BARF takes this further by using only human-grade, locally sourced ingredients and cold-chain delivery to keep everything fresh. Every recipe is approved by vets and balanced for your dog’s age, size, and activity level. It’s tailored nutrition made easy.

Yes, and your dog will feel the difference.

Feeding raw has been linked to:

• Better digestion and smaller poops (you’ll notice!)
  
• Shinier coat and healthier skin
  
• Improved dental health (no more bad breath!)
  
• Stronger immune system
  
• Balanced energy levels and calmer behavior
  

Kibble is convenient, but it’s often full of ultra-processed ingredients that offer little nutrition. With Hera™, you feed for vitality, not just survival.

This is where Pawmatix® becomes a real game-changer.

The NOVA 1.1™ smart collar tracks your dog’s heart rate, stress, sleep, calories burned, and recovery, all of which are directly influenced by diet. The Pawmatix® app takes that data and uses it to adjust your dog’s Hera™ meal plan, ensuring they get exactly what they need - no more, no less.

So you’re not just feeding raw. You’re feeding smart.

Nope. Hera™ makes raw feeding easy and safe - no messy prep, no guesswork. We deliver frozen, pre-portioned meals to your door. You just thaw and serve.

The Pawmatix® app tells you exactly when and how much to feed based on your dog’s changing needs, activity, and health data.

It’s raw food, made modern - and designed for busy pawrents.