PRIVACY POLICY

Last updated: January 8, 2025

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with Pawmatix - whether browsing our website or placing an order.

By visiting www.pawmatix.com or using our services, you agree to the practices described in this policy.

1. WHO WE ARE (DATA CONTROLLER)

The data controller responsible for the processing of your personal data is:

AA Club OOD

UIC/PIC: 206706053

Address: бул. Христо Ботев № 131, ет. 1, ап. 8,

р-н Сердика, гр. София 1233, България

Email: privacy@pawmatix.com

2. WHAT DATA WE COLLECT

We only collect personal data when you voluntarily provide it — for example, during checkout or by subscribing to our emails.

This may include:

- Name, surname

- Shipping & billing address

- Email address

- Phone number

- Payment method (e.g., card provider, but not full card details)

We do not store your full credit/debit card information. All payments are processed securely by licensed third-party providers (Stripe, PayPal, etc.).

3. WHY WE USE YOUR DATA

We use your personal data to:

- Process your orders and payments

- Deliver products to the correct address

- Fulfill legal and accounting obligations

- Provide customer support

- Improve our website and services

- Send optional marketing communications (only with your consent)

4. DO YOU HAVE TO PROVIDE DATA?
Providing personal data is necessary for us to process and deliver your order.
Providing data for marketing purposes is optional - and only done with your explicit consent. You can withdraw that consent at any time.

5. HOW WE PROCESS AND STORE DATA
We store your data securely and only for as long as necessary:

- For order fulfillment: until delivery + warranty period

- For legal/accounting reasons: per applicable retention laws

- For marketing: until you withdraw your consent

We may use secure IT systems, cloud platforms, and verified third-party services - all in compliance with GDPR.

6. WHO HAS ACCESS TO YOUR DATA

Your personal data may be processed by:

- Our team and customer support

- Our IT and logistics partners (e.g. hosting providers, couriers)

- Trusted third-party services for payments, order management, or marketing (only when necessary)

Data may be transferred outside the EU only when adequate protection (e.g., Standard Contractual Clauses) is ensured.

We never sell or share your personal data for unrelated purposes.