At Pawmatix, we are committed to delivering your order quickly, securely, and reliably.

PROCESSING TIME

All orders are processed within 24 hours (Monday–Friday, excluding holidays).

ESTIMATED DELIVERY TIME

- Bulgaria & EU: 2–5 business days

- Remote areas & international deliveries: 7–14 business days, depending on your location and customs processing times

To meet the deadline, you only need to send your message before the 14-day period has ended.

SHIPPING OPTIONS

We offer:

- Standard Shipping – included for most orders

- Express Shipping – optional at checkout for faster delivery (where available)

ORDER TRACKING

Once your order is dispatched, you’ll receive a tracking number via email to follow your shipment in real time.

DELIVERY GUARANTEE

If you experience any issue with your shipment (delay, damage, or loss), please contact us immediately:

Email: support@pawmatix.com

Our team is here to resolve the issue and ensure you get what you ordered, worry-free.