RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

WITHDRAWAL PERIOD

The withdrawal period expires 14 days from the date you, or a third party indicated by you (other than the carrier), physically receives the goods.

HOW TO EXERCISE YOUR RIGHT

To withdraw from the contract, please notify us with a clear statement (e.g., via email or letter) sent to:

AA Club OOD

бул. Христо Ботев № 131, ет. 1, ап. 8

1233 София, България

Email: support@pawmatix.com

You may use the model withdrawal form (Download here), but it is not required.

To meet the deadline, you only need to send your message before the 14-day period has ended.

EFFECTS OF WITHDRAWAL

If you cancel this contract, we will refund all payments received from you, including standard delivery costs (excluding any additional charges for express or non-standard shipping), within 14 days of receiving your withdrawal notice.

- Refunds will be made using the original payment method, unless agreed otherwise.

- You will not incur any fees for this reimbursement.

- We may delay the refund until:

- We receive the returned goods, or

- You provide proof that the goods have been returned - whichever comes first.

You must return the goods to us within 14 days of notifying us of your decision to withdraw.

RETURN ADDRESS:

AA Club OOD

Country: БЪЛГАРИЯ

Region: София (столица), Municipality: Столична

City/Village: гр. София, p.c. 1233

р-н Сердика

str. бул. Христо Ботев № 131, fl. 1, ap. 8

You are responsible for the cost of returning the goods.

You are only liable for any loss in value if the item has been used beyond what is necessary to examine its nature, characteristics, and function.

EXCEPTIONS

The right of withdrawal does not apply to:

- Products that are sealed for health or hygiene reasons and have been unsealed after delivery.

OPTIONAL: SHIPPING PROTECTION

Add Pawmatix Shipping Protection to your order for just €3.99.

This covers:

- Lost

- Stolen

- Damaged packages

To file a claim, contact our team within 30 days of the delivery date, and we’ll refund or replace your order — no questions asked.