Certain products on pawmatix.com may be offered as subscriptions, pre-orders, or try-before-you-buy items. Here’s how each works, including how you can manage, change, or cancel them.

SUBSCRIPTIONS

When you purchase a subscription (e.g. for Premium Pet Food or App features), you’ll receive recurring deliveries or digital access based on the frequency and duration you select.

- Your payment method is securely stored, and you will be automatically charged per billing cycle unless paid upfront.

- Some subscriptions may auto-renew at the end of their term. You will be notified before renewal.

- You can cancel or modify your subscription at any time via your customer portal or through the links in your order confirmation email.

For refund eligibility, please see our Returns Policy.

PRE-ORDERS

A pre-order allows you to reserve a product that is currently out of stock or upcoming (e.g. a new Smart Collar model).

- You may be charged partially or in full at the time of checkout.

- We will store your payment securely and charge the remaining amount only once the product is ready to ship.

- You may cancel your pre-order before it is fulfilled and receive a refund.

- If already fulfilled, you may request a refund per our standard return terms.

TRY BEFORE YOU BUY

When purchasing under a Try Before You Buy program, your payment method is authorized but not charged immediately.

- You will have a specified trial period (e.g. 5–14 days) to decide whether to keep the item.

- If the item is not returned within that period, your card will be charged the full amount automatically.

- Returned items must meet our return conditions (unused, original packaging).

For any assistance, contact our team at:

📧 support@pawmatix.com